Terms of Sales

Here are the most important points of the general conditions of sale :

  • Payment by credit card is secure, when you enter your bank card numbers you are no longer on the woodstockshop.com site but on the secure Crédit Agricole banking server.
  • Delivery times vary between 24 hours and 10 working days depending on product availability.
  • Shipping costs vary depending on the total amount of the order and the country of delivery.
  • Withdrawal period : you have 14 working days to return the product(s) in their original packaging(s), return shipping costs are your responsibility.
  • In the event of an order error on our part, we will provide you with a free return slip.
  • Concerning the delivery of surfboards and other "oversized" products , you must open the package before signing the carrier's voucher, and make complaints on the transport voucher if you notice a problem. You have the right to refuse the package if the product is damaged. If you do not sign the transport slip with a precise description of the damage, no claim can be made.

This summary does not exempt you from reading the entire general conditions of sale below.

You can contact us by email at contact@woodstockshop.com in the event of a problem , our customer service is at your complete disposal.

TERMS OF SALES

Article 1 - Fields of application and modification of the general conditions of sale

  • These general conditions of sale apply to any order placed on the woodstockshop.com website.
  • woodstockshop.com reserves the right to adapt or modify these general conditions of sale at any time.
  • In the event of modification, the general conditions of sale in force on the day of the order will be applied to each order.


Article 2 - Availability of products

  • Our product offers are valid while stocks last.
  • Our stocks are updated daily .
  • Upon receipt of your order, we check the availability of the product(s) ordered.
  • In the event of unavailability , we undertake within 8 days from validation of the order either to deliver the ordered product to you, or to offer you a similar product at a similar price, or to refund it to you.
  • The date of validation of the order corresponds to the acceptance of your order by our banking service.
  • If one of the products in your order is out of stock, we will contact you before shipping the rest of your order.


Article 3 - Price

  • woodstockshop.com reserves the right to modify its prices at any time, but undertakes to apply the current prices which will have been indicated to you at the time of your order , subject to availability on that date.


Article 4 - Payment terms and security

Payment terms :

You can make payment:

  • By credit card : no banking information concerning you is transmitted via the woodstockshop.com site. Payment by credit card is therefore perfectly secure ; your order will be recorded and validated upon acceptance of payment by our banking service.
  • By Paypal .
  • By check : send us a check payable to Local Trading SARL to the following address:
    WoodstockShop Customer Service
    10 Chemin de la Ferme, ZA de Jalday
    64500 ST JEAN DE LUZ
    Please note your order reference on the back of the check or attach a printout of your order confirmation that you received by email. Your order will be recorded and validated upon receipt of payment. woodstockshop.com cannot guarantee 100% availability for orders paid by check.
  • By bank transfer : Your order will be recorded and validated upon receipt of payment. woodstockshop.com cannot guarantee 100% availability for orders paid by bank transfer.

Security : Your credit card data is encrypted using the TLS 1.2 protocol (Transport Layer Security) and never passes unencrypted over the network. Payment is made directly to the bank. Woodstockshop.com has no access to this data in any way, and does not store it on its servers. This is why you are asked for them again for each new transaction on our site.

Retention of title clause : The products remain the property of woodstockshop.com until full payment of the order. However, upon delivery, the risks of the delivered goods are transferred to the customer.

Failure to pay : woodstockshop.com reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration course.

Anti-fraud controls :

  • Woodstockshop.com , in collaboration with Fia-net, controls all orders that have been validated on its site. These controls aim to protect woodstockshop.com from abusive practices carried out by fraudsters.
  • As part of these procedures, our services may ask you for all the documents necessary to release your order: proof of address and debit in your name, etc.
  • These requests are made by email.


Article 5 - Delivery terms

  • To access detailed information about our various delivery services, order preparation and package shipping, click here .
  • Woodstockshop.com cannot be held responsible for the consequences due to a delay in delivery by La Poste or any other carrier.

General:

  • Products purchased on the woodstockshop.com website are deliverable worldwide, except in exceptional cases.
  • For parcel tracking reasons, it is impossible for us to deliver orders to bases or other army premises, hospitals and holiday centers.

Shipping Procedures:

  • Orders are shipped early in the afternoon, every day of the week, excluding public holidays: Monday, Tuesday, Wednesday, Thursday and Friday.

Delivery delay :

  • Delivery may vary from 1 to 10 working days for mainland France, Corsica and Monaco, subject to product availability (in accordance with article 2).
  • Delivery may vary from 4 to 60 working days for the French Overseas Territories as well as foreign countries, subject to stock availability (in accordance with article 2).
  • This is an average time depending on the destination, shipping method and availability of the item.

Delivery methods :

  • The ordered product is delivered by post or by an independent carrier, depending on the nature of the product ordered and to the address appearing on the order form.

From package to delivery :

  • You must check the conformity of the delivered goods at the time of delivery and before signing the carrier's delivery note. You must indicate on the delivery note and in the form of handwritten reservations accompanied by your signature, any anomaly concerning the delivery (damaged product, etc.). This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery note.
  • You must also confirm these reservations to the carrier by registered mail no later than three working days following receipt of the item(s) and send a copy of this letter to:
    WoodstockShop Customer Service
    44, Luis Mariano Street
    64200 BIARRITZ
  • If the products need to be returned to us , they must be returned within three working days of delivery. Any complaint made outside this deadline cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
  • If at the time of delivery, the original packaging is damaged, torn, opened , you must then check the condition of the items. If they have been damaged, you must refuse the package and note a reservation on the delivery slip (package refused because open or damaged). We remind you that if you refuse the package, the return is free by post within 72 hours.

 

Article 6 - Responsibilities

  • Woodstockshop.com cannot be held responsible for non-performance of the contract concluded in the event of force majeure, fortuitous event, disruption or total or partial strike, particularly of postal services and means of transport and/or communications, flooding, fire. The choice and purchase of a product are the sole responsibility of the customer.
  • The total or partial impossibility of using the products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the liability of woodstockshop.com .
  • In the event of non-delivery of an order or part of an order, you have a maximum of one year (from the date of departure from our warehouses) to protest. Beyond this deadline, we will not accept any claim.


Article 7 - Rights of withdrawal

In accordance with article L.121-16 of the Consumer Code , the consumer has a period of 14 working days from the date of delivery of their order, to return any item that does not suit them and request the exchange or refund without penalty, with the exception of outward and return costs:

  • The product must be returned in good condition, accompanied by all accessories (examples: instructions, assembly tools, guarantees, etc.), in its original packaging, and unused.
  • The right of return cannot be exercised for items that can be copied (DVD, Video, etc.) unless they are returned to us on time and unsealed.

Return procedure :

  • Return costs in the event of a withdrawal will be your responsibility.
  • The return costs for a product declared not to conform to the order will be covered by woodstockshop.com , in this case we will provide you with a free return slip .
  • This right of return can only be accepted for complete products , in their original condition (packaging, accessories, instructions, etc.) with a copy of the purchase invoice.
  • Items returned incomplete, damaged, damaged or soiled by the customer are not taken back, they will be reshipped at the customer's expense.
  • We undertake to provide you with an exchange, credit or refund within a maximum of 7 days after receipt of the products by us. No cash on delivery will be accepted for any reason. .


Article 8 - Guarantees and after-sales service

  • All our products benefit from the manufacturer's warranty on parts and labor, excluding surfboards and Stand Up Paddle boards (except proven manufacturing defects such as delamination).
  • In the event of a breakdown during the initial warranty period, repairs will be provided free of charge by the national network of centers, stations or technical agencies approved by the manufacturers.
  • To benefit from the product warranty, it is essential to keep the product purchase invoice .
  • You may be asked to return the product(s) directly to the supplier's after-sales service, but you must make a return request to our customer service (sending us an email is the quickest solution, click here .)
  • We remind you that you also benefit from the legal guarantee against hidden defects in application of articles 1640 et seq. of the civil code .


Article 9 - IT provisions and freedoms

  • At any time, you have the right to access, modify, rectify and delete data that concerns you (art 34 of the “Informatique et Libertés” law of January 6, 1978).
  • Through us, and with your prior agreement, you may receive proposals from other companies.


Article 10 - Company contact details

You can contact us:

  • By email to contact@woodstockshop.com or via online form , we will respond to you within the day (weekdays).
  • By telephone at 05 35 46 66 01.
  • By mail to:
    WoodstockShop Customer Service
    10 Chemin de la Ferme, ZA de Jalday
    64500 ST JEAN DE LUZ - FRANCE

Please leave us all your contact details and questions so that we can fully satisfy you.
We are at your disposal from Monday to Friday inclusive, from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 5:30 p.m.

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